Alcon Lighting Store Alcon Lighting +1 (310) 733-1248 customer service +1 (877) 733-5236 customer service
US Los Angeles 2845 S. Robertson Blvd. CA 90034
[email protected]

Returns FAQ's

Do you quote direct?

Yes. However distributors receive distributor net pricing. If you are a lighting distributor or electrical wholesaler please fill out the application here.

What is your policy on accounts and terms?

Alcon Lighting creates an account for each individual, business, trade professional and distributor.

Trade professionals and distributors may qualify for certain account privileges. Because each product is uniquely made to order, according to the customer’s specifications, we require full payment in advance and do not offer terms.

Alcon Lighting offers each customer our 100 percent satisfaction guarantee.

What does preferred account status mean?

The preferred account may include certain privileges ranging from expedited lighting consultation to trade and distributor pricing. Preferred accounts are reserved for qualifying trade professionals, such as designers and architects, and distributors at Alcon Lighting’s discretion for those that meet the above criteria.