Alcon Lighting Store Alcon Lighting +1 (310) 733-1248 customer service +1 (877) 733-5236 customer service
US Los Angeles 2845 S. Robertson Blvd. CA 90034
[email protected]

Free US Shipping


Alcon Lighting offers free ground shipping on orders that ship within the 48 contiguous United States. Nice!

While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. In addition, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page.

Hawaii, Alaska & Puerto Rico


Alcon Lighting offers discounted UPS or FedEx standard shipping for customers in Hawaii, Alaska & Puerto Rico. Shipping charges are computed at checkout and will display after you input the shipping address prior to completing your order.

Note that freight shipping is often required for heavy or oversized items, including large lighting fixtures and furniture. Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Alaska, Hawaii or Puerto Rico, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.

Please contact Customer Service if you have any questions about these charges.

Canadian Shipping


When shipping non-freight items to Canada, Alcon Lighting only uses Expedited and Express Saver which includes the brokerage fees in the shipping charge. This total does not include the Goods and Services Tax (GST) or customs duties which will be due upon receipt of delivery.

Please keep in mind that freight shipping is often required for heavy or oversized items, including large lighting fixtures and furniture. Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Canada, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.

NOTE: Canadian orders will require additional lead times for these vendors: Blomus, Fanimation, Kichler, Marset and Minka Group (Minka Aire, Minka-Lavery, Metropolitan and George Kovacs).

You will receive an email with the adjusted estimated ship date within 2 business days of submitting your order.

Expedited Shipping & Rush Orders


Expedited shipping is available for many items. When you select expedited shipping, an estimated shipping charge is computed at checkout. If we are unable to meet your expedited shipping request or the actual costs of expedited shipping vary from our estimate, we will contact you directly. Keep in mind that freight shipping is often required for heavy or oversized items, including large lighting fixtures and furniture. Freight shipping takes approximately 5-7 business days and may not be expedited. Also note that expedited shipping affects 'transit time', not production or processing lead times.

Many products are custom made or built to order and have associated lead times. In such cases, expedited shipping will be from the date the product is available to ship. Refer to the product page for standard lead times on each product. In some cases lead times can be reduced by including a Rush Fee. Contact Customer Service for assistance.

Estimated ship dates will be sent to you by email after your order has been processed - usually within 2 business days. Once your product is available, the selected shipping method will be used and tracking information will be emailed to you.

When calculating your arrival date, note that shipments and deliveries are on weekdays only.

Shipping Charges & White Glove


Shipping Surcharges Apply to Some Items

While we offer free shipping on most items on our website, it may not apply to heavy, over-sized or fragile items. In addition, some manufacturers require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the product page and will be added to your order at checkout.

Freight Shipping

Freight shipping is often required for especially heavy, large or fragile lighting fixtures and furniture. The manufacturer will determine the best shipping method.

Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Hawaii, Alaska, Puerto Rico or Canada, then additional charges will apply. After you place your order we will send you a shipping quote via email within two business days. Once you have approved the quote, the freight item(s) on your order will be processed.

Curbside Delivery

With our standard Curbside Delivery, your items will be delivered right outside of your residence or business--for example, to your front sidewalk, driveway or porch. This option does not include delivery to indoor locations or above the first floor and it does not include unpacking or assembly. The cost for Freight Shipping, which includes standard curbside delivery, is displayed on the product page and is added to your order when you check out.

White Glove Delivery

Upgrade to White Glove Delivery and your purchases will be brought into your home or business by two handlers and delivered to the room of your choice, unpacked, and packaging will be removed. Assembly is not included. The cost of adding White Glove Delivery is displayed on the product page and you will have the option of adding this service to your order.

Contact Customer Service if you need assistance or have questions.