Alcon Lighting Store Alcon Lighting +1 (310) 733-1248 customer service +1 (877) 733-5236 customer service
US Los Angeles 2845 S. Robertson Blvd. CA 90034
[email protected]

Checkout Process

When you are ready to complete your purchase, follow these steps to check out:

For registered users:

  • If you are a returning customer and have an account at Alcon Lighting, please sign in using your email address and password.

For non-registered users:

  • If you don’t have an account or if it’s your first time purchasing with us, you can create an account or check out as a guest. We encourage you to create an account so you can check out faster with saved billing and shipping information, review order history and track orders.

Enter shipping information. Enter the name, address and phone for where you would like your order shipped.

Select shipping method. Choose your preferred shipping option for the item(s) you have chosen.

Enter billing information. Enter your billing name, address and phone number as it appears on your credit card statement. Your payment will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. Enter any gift cards or promotional codes on this page as well.

Place order. Here you’ll find a summary of the items you are ordering, as well as the shipping and billing addresses for the order. Verify the information is correct and click “Submit Order.”

Purchase summary. After your order is submitted, a confirmation page will provide you with an order number and the details related to your order. We recommending printing this page for your records.

Order and shipment confirmations. You will receive an order confirmation email which will include the order number that can be used to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email detailing which items have shipped. If your order contains multiple items, they may ship and arrive on different days, depending on stock availability.

Valid Payment Methods

At we accept MasterCard, Visa, American Express, Discover and PayPal.

If you are paying by credit card using the Alcon Lighting checkout, funds will be verified with an authorization at the time of purchase but your credit card will only be charged as each item ships. Large orders may require a deposit. If your order includes shipping costs then the shipping amount will be charged with the first shipment. If you are paying with PayPal, your payment will be taken at the time you place the order by whatever method you chose in your PayPal account. Please refer to your PayPal Terms and Conditions for more information.

For phone-in orders we also accept checks via mail and wire transfers.

We may accept some International Credit Cards for orders shipping to a US location. However, in certain cases, especially for large orders, a wire transfer may be required. All transactions are in US Dollars. Please contact Customer Service for assistance.

Members of our Trade Professionals program with approved credit terms may place orders by purchase order.

Changing or Canceling an Order

Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request. We will make our best efforts to apply the requested change, however it may not be possible to stop or change an order that is already in process.

Note that many items that are non-returnable may not be cancelled. These products are identified on the product page and on your order confirmation. If there are any questions or concerns, Customer Service will work with you to clarify your options.

Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you will be asked to submit a Return Authorization Request once you receive the item. A refund will be issued following the standard Return Process.
Change orders can typically follow the same procedure as a cancellation. The same stipulations outlined above apply.

Please contact Customer Service if you have any questions.

Pricing & Low-Price Guarantee

Alcon Lighting Low-Price Guarantee

In addition to our incredible specials and price promotions, Alcon Lighting is committed to offering you the lowest possible price on every product we sell, every day of the year. If you ever find the exact same product advertised for less anywhere, within 30 days of your Alcon Lighting purchase, please let us know and we will happily match that price. Keep in mind that shipping and handling fees will be taken into consideration. For example, if Alcon Lighting offers free shipping and the competitor charges for shipping, then the total price, including shipping, will be matched. We may require some form of verification of the offer and it must be made by an authorized dealer of the product, following manufacturer pricing guidelines and policies and it must be a stock item. The Low-Price Guarantee excludes clearance, closeout, returned items, Minka Aire, Minka Lavery, George Kovacs & Metropolitan Lighting products. Other restrictions may apply, but why not ask? For more information please contact Customer Service.

Pricing or Product Description Discrepancies

Alcon Lighting makes every effort to ensure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. If this happens, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Alcon Lighting is not responsible for outdated or inaccurate pricing on other websites, affiliates or advertisers. We appreciate being notified when such

International (except Canada)

Alcon Lighting partners with Worldwide Express to provide the best service to International customers.

Alternatively, you may choose to use a freight forwarder or other service to transport your products to an international location. However, any claims for damaged/defective goods must be submitted to us within 48 hours of delivery at the US location and you must retain the product and packaging at that location for inspection. Requests for return for any other reason must be made within 30 days of our delivery to that location and the return shipping labels will only be issued for that US or Canada location. All shipments, returns and replacements will only be handled to and from a US or Canada location. Alcon Lighting is not responsible for replacing products once they have been shipped from the initial destination or if the stated timeframes have passed.

We may accept some International Credit Cards for orders shipping to a US location. However, in certain cases, especially for large orders, a wire transfer may be required. Please contact Customer Service for assistance.

When shopping for and ordering lighting for international destinations, please consider electrical compatibility.