Return Policy

General Return Policy
Within 30 days of the receipt of your order you may return products for a refund. Shipping charges incurred during shipping the product to you will be deducted from your refund amount.

Most of our manufacturers charge a restocking fee
Most of the manufacturers whose products we sell charge a fee to return products which are not damaged or defective. Typically these manufacturers will charge 25% of the purchase price which you may be responsible for.

To begin the return process please call +1 (310) 733-1248 with one of our customer service associates. Once the return request has been filed, you will be issued a Return Merchandise Number (RMA#) from Alcon Lighting, which must be sent with the product. You will have 30 days in which to return the product. After 5 days, the Return Authorization will expire and no replacements or refunds will be given.

Acceptable returned merchandise must be:

· Unused

· In its original box with sufficient packaging materials

· In resalable condition

· Has not been installed or modified in any way

· Accompanied by a Return Merchandise Number (RMA#), issued by Alcon Lighting.

If you have any questions or concerns about this process, please send an email to info@alconlighting.com, clearly stating the conditions of your return.

The following types of items and orders do not qualify for returns or refund:

·Large orders: (Orders containing 10 qty or more of a single item, or an order having an invoice total greater than $1,000).

· Light bulbs, parts, and shades; unless the error was the fault of Alcon Lighting.

· Items not purchased from Alcon Lighting.

· Custom orders or products built to order; unless found to be defective.

· Special purchases such as: inventory sale items, custom quotes, special discounts, clearance items, etc.

· Expedited shipping and charges for shipping to Alaska, Hawaii, and International.

Products Damaged During Shipment and Defective Products
After receiving your shipment, you have 24 hours week in which to inspect the product(s) and inform Alcon Lighting of any manufacturing defects or damages that occurred prior to delivery. Alcon Lighting will repair or replace the damaged or defective goods for no additional charge, but if return is desired, restocking fees will apply. No replacements or refunds will be issued in the event the customer fails to notify Alcon Lighting of defective or damaged merchandise within 5 weeks of receipt.

Large Orders
Orders containing more than 10 quantity of a single item and orders that have a total invoice cost of over $1,000 are classified by Alcon Lighting as "Large Orders." Large Orders are not eligible for return. If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements. Customers are responsible for acquiring all necessary product information before orders are placed.

Custom Made, Non-Returnable Products
The following list of manufacturer lines are custom made and are not eligible for return:
Must contact us befor placing the order.

International Shipments
Items that are returned from locations outside of the United States are subject to a 50% restocking fee. Any additional shipping costs incurred are non-refundable.

The Customer's Responsibilities when Returning Product
It is the customer's responsibility to pack products for return in the original box with sufficient packaging material, and marked the box with the issued RMA# exactly as instructed by Alconlighting.com. Customer is responsible for all return shipping costs, including insurance. It is in the customer's best interest to insure the package. Items damaged due to improper packaging during return shipment will not be replaced or refunded.

Products that are Damaged During Return Shipment
If the product is damaged during shipment back to Alcon Lighting, no refund or credit will be issued. Alcon Lighting will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Alcon Lighting concerning the disposition of the damaged product. If Alcon Lighting has not received notification or response from the customer within 5 days, the item will be considered destroyed.

Refunds

The customer will be refunded (less applicable restocking fees) once the returned item has been received and inspected for damage. Please note that shipping charges are non-refundable unless the return is a result of Alcon Lighting's error. Items returned will be issued a refund via the same method in which the item was purchased. Credit will be applied to the original credit card used in the purchase or via check issued by Alcon Lighting. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RMA, or items returned to the wrong location may delay or completely cancel your refund. Please read your RMA instructions carefully to avoid refund delays.

Order Cancellations

DO NOT EMAIL OR LEAVE US MESSAGES FOR CANCELLATIONS!
If you wish to cancel your order, contact customer service by info@alconlighting.com or
call us +1 (310) 733-1248 immediately and request a cancellation.

We take pride in our order processing speed and quick shipment arrangements with most of our vendors, so make sure you check your order details carefully.

If your order is custom made, non returnable or special order, it cannot be cancelled once the manufacturer has started production. Refusal to accept a custom order or non returnable product may result in up to a 100% cancellation fee.

Other orders may be able to be cancelled provided the manufacturer or Alcon Lighting has not already shipped the product or incurred handling costs, those items may involve a cancellation fee, handling fees, and or shipping fees, re-delivery fees, attempted delivery fees, for which the customer is liable. Customers who refuse delivery may be charged up to a 100% cancellation fee.

Credit Cards and Billing

Your credit card will be billed by Alcon Lighting for the total order amount. In the event that an order is cancelled or a product is found to be discontinued, you will receive a credit to the card submitted within approximately 7 business days from when the transaction is confirmed as cancelled.

Problems, Questions, Suggestions?

If you have any questions, problems, or suggestions with your order or our website, please don't hesitate to contact us.