Shipping Policy

General Shipping Policy
Regular Ground Shipping is FREE on the majority of orders over $1,500 shipped to the upper 48 states. In these cases, no additional shipping costs are charged. Selected items such as large and oversized lighting or electrical supplies are subject to a flat per item handling fee. Please see individual products for more information.

However, higher priority shipping service is available for an additional charge. Most fixtures ship UPS or FedEx. Items shipped freight are delivered to curbside or driveway only and may incur a $75 oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (310) 733-1248.

Shipping charges, regular or expedited, customs, taxes or other duties are not refundable in any way. If you received a FREE Shipping promotion and return your order, you will be charged the original calculated outbound shipping charges associated with shipping the order to you. International Shipping Policy
If the order is being shipped to a location outside of the continental United States, the shipping costs are not included in the price of the product. Before placing an international order, contact a customer support representative to obtain a shipping quote.

The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the "additional shipping" field on the checkout page. If the shipment is going to another country, you will need to call for a quote. Please note that www.alconlighting.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

Expedited Shipping Methods ( Next Day, 2-Day, 3-Day Services ) Alcon Lighting will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times.

Problems, Questions, Suggestions?
If you have any further questions regarding our shipping policy, please don't hesitate to contact us.

About Estimated Shipping Times
At Alcon Lighting we do our best to provide you with accurate shipping times for our products. The times are estimates only.

The "Ships In" time is provided to Alcon Lighting by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping.

Products marked "In Stock" are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed.

Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.

Alcon Lighting is not liable for costs associated with shipment delays.